How are ITSL’s projects different from every other AV provider?
A big difference between ITSL and other AV providers is the hands-on approach and the flexibility that we provide to our customers.
Our projects are characterised by the ability to provide the scale and quality of large corporate AV providers but still retain the easy communication and flexibility of smaller AV providers.
Just like a small company every client has their dedicated project manager. This ensures that our clients always have a person who is very well acquainted with the needs and the client’s project. Clients can rely on their dedicated account managers to support and inform them whenever needed.
This way clients don’t need to keep in touch with a lot of people and they don’t need to go through a slow and convoluted process of escalating issues and go through various levels of customer support to talk to a specific specialist.
Another signature feature of ITSL’s projects is the vendor neutrality. Oftentimes when working with large corporate AV providers the clients will be limited in their choice of software and hardware providers due to exclusivity contracts that the AV providers have.
While ITSL will always advise you when choosing a provider we respect the right of our customer to have a choice.
Where ITSL matches big AV providers is in the principles and techniques we use to ensure quality. We follow Prince2 principles our business is ISO 9001 certified. These certifications and principles are usually utilised by large companies to ensure quality and speed.
How does ITSL define an AV project?
An AV project can be any type of installation, consultation or maintenance work referring to an Audio-Visual related technology.
The important thing to note is that ITSL does not define an AV project based on it’s scale or complexity but rather
by the individual steps that any AV job must go through to ensure quality and customer satisfaction.
This allows our team to be flexible and meet any requirements our customers may have while still retaining
the standards of quality that every customer should expect.
What are the stages of an AV Project undertaken by ITSL?
Here our aim is to meet our clients and talk about their needs and the final results they want to achieve. We wan’t to focus on the problem – solution side of a project. We focus on the specific problem within his organisation that needs to be addressed.
Our experts will design the solution for our clients and present it to them in a clear manner. Our engineers will keep in mind the state of the building/site to ensure that no blocks come up during the installation. We will also make sure that our AV solution fits in with their aesthetic requirements.
Once the design is approved ITSL will take care of contacting suppliers and ensure that every piece of hardware is ready for the project at the most cost-efficient price.
Installation is when everything starts coming together. Our qualified engineers will work on-site with you to ensure that everything is to spec.
We run extensive QA to ensure that everything works as intended. We will also ensure that all security standards are met so that no internal data will be leaked.
After we’ve finalised the AV project and the hardware is ready to go live we will take care of training all of the staff that will operate it.
AV hardware runs best when it’s properly maintained. ITSL will provide scheduled maintenance on both the hardware and the software.
Even after the work has been completed our clients can still rely on ITSL to take care of any problems on the equipment whenever the need arises.