AV Maintenance & Support

Preventative maintenance and break/fix support that is designed to keep your audio visual systems running at peak performance for less than you might think.


At ITSL, we don’t believe our responsibilities end when your AV and video conferencing system is installed. For us, our duty only begins there. ITSL offer a selection of dependable and strategic support systems designed to become part of your team, enhancing the effectiveness of your workforce, your workplace, and your AV and VC systems, regardless of the scale, location or sector. Our fully trained and qualified engineers strive to provide a service that drives down cost, increases productivity, and instils confidence in every area of AV technology.

Our portfolio of strategic resources and premium maintenance packages includes a range of world-class support services:

  • Bespoke support packages
  • On-site system and equipment repairs
  • In-house repair services
  • Comprehensive, proactive reporting and monitoring service
  • Warranty return assistance
  • Loan Equipment
  • Event Management
  • Software maintenance and updates
  • UK help desk support
  • Outside of contract services

Long term protection of your AV that saves you time and money

Here at ITSL, we fully understand what audio visual systems and video conferencing do for you. We’ve made it our business to deliver effective, long term protection for your investment, to extend the working life of your AV systems and save you money. Our diverse range of services to enhance your professional AV experience include

Onsite Maintenance

ITSL Group is committed to deliver on its promise of “On time, in time, every time”. Our team of devoted service engineers and helpdesk staff serve you with one of UK’s best specialist AV and video conferencing maintenance and repair services.

FM services

ITSL provides a remarkable suite of specialist services to FM companies and internals teams, delivering on both external maintenance and internal fixed term contracts that best suit your professional infrastructure.

Site Audit and Services

ITSL is committed to complete an audit and evaluation of your AV system by reviewing the design, cabling and in some cases, performing technical analysis tests. Our site audits enable us to provide you with detailed information about your AV equipment, it’s current serviceability and warranty situation.

Remote Support

Complementary to on-site engineering, our remote support is a vital part of our diverse range of services. Whether a fault has been reported via telephone, the web or by a client using a touchpanel help facility, our efficient remote support services enable us to respond to immediately over the internet.

Managed Services

Our video conferencing management and hosting solutions give you access to the most technologically advanced video networks, virtual rooms, video conferencing architecture, and 24/7 support.

EMEA System Management

ITSL provides system delivery, installation and support of video conferencing systems across the EMEA region for clients based in the UK.

 Accredited and Experienced Team to Help You Help You through Trouble

We are certified members of Infocomm International. Our accreditation allows our engineers to maintain a level of excellence through various means such as training, e-learning, and various manufacturer led education and training programs. Our team is well aware of best practices and industry standards, and we go out of our way to maintain those standards.

Let our competent technical support personnel serve you!

We understand the importance of your voice in business critical environments which is why our rescue teams have you covered. With ITSL, support is on hand instantly to give you complete confidence and peace of mind.

Case Studies

Bionic entrusts a Microsoft Teams Room installation to ITSL