Case Study: Bionic entrusts a Microsoft Teams Room installation to ITSL
Bionic is the smart way for SMEs to get their business essentials sorted, with tech-enabled human experts. They combine smart technology with world class human service, to match SME business owners with the right business energy, insurance, connectivity, telecoms, and commercial finance solutions from a panel of specially selected providers, suppliers and products.
Kelly Sedge, Head of Tech Operations at Bionic, commented: “The MS Teams meeting room systems have transformed our meetings and improved the experience for remote and in person attendees. The Service Desk are no longer needed as everyone is self-sufficient thanks to having available VC technology that they are used to.” After completion, Bionic were so happy with the system, they then required us to roll out the “Teams” Room solution to a further two meeting rooms within their London office, and are now looking to achieve the same setup in their Luton office space, plus additional systems. ITSL carry out ongoing AV works for Bionic and have done for several years. The business relationship continues to expand as they trust ITSL across all elements of Audio-Visual Solutions.
How will ITSL work with you?
We at ITSL believe in simple, time-tested and robust working principles. The way we work with clients is simple and straightforward. Our projects are divided into 4 main stages.
This is the initial stage of every AV project. Here our aim is to meet our clients and talk about their needs and the final results they want to achieve.
During this stage, our experts will design the solution for our clients and present it to them in a clear and easy to understand manner.
Once the design is approved ITSL will take care of contacting suppliers and ensure that every piece of hardware is ready for the project at the most cost efficient price.
Installation is when everything starts coming together. Our qualified engineers will work on-site with you to ensure that everything is to spec.
Before the launch of an AV solution, we run extensive QA to ensure that everything works as intended.
After we’ve finalised the AV project and the hardware is ready to go live we will take care of training all of the staff that will operate it.
AV hardware runs best when it’s properly maintained. ITSL will provide scheduled maintenance on both the hardware and the software.
Even after the work has been completed our clients can still rely on ITSL to take care of any problems on the equipment whenever the need arises.