Case Study: Domestic & General PLC

Domestic & General are a UK company with head office located in Wimbledon, London. The company has been protecting people’s possessions for over 60 years, they look after almost every household appliance, from washing machines right through to LCD TVs currently providing cover for over 7.5 million appliances.

Requirement

ITSL Group first started to work with D&G in 2009, this was after a difficult period with their incumbent AV maintenance company. D&G has multiple office across the UK some used as call centers and others are for back office functions, ITSL completed an initial audit of all the AV equipment and provided D&G with a clear understanding of the condition, life expectancy and specification of all AV assets. Since the initial appointment ITSL have been requested to be the sole provider and to carry out all new installations for all D&G locations across the UK.

Solution

ITSL Group first started to work with D&G in 2009, this was after a difficult period with their incumbent AV maintenance company. D&G has multiple office across the UK some used as call centers and others are for back office functions, ITSL completed an initial audit of all the AV equipment and provided D&G with a clear understanding of the condition, life expectancy and specification of all AV assets. Since the initial appointment ITSL have been requested to be the sole provider and to carry out all new installations for all D&G locations across the UK.

 

Equipment

  • ITSL Group provide a maintenance service for all D&G locations within the UK,
    the service level is bespoke dependent on the location and all internal AV equipment
    is managed, serviced and upgraded by ITSL within the agreed lifecycle guidelines.

 

How will ITSL work with you?

We at ITSL believe in simple, time-tested and robust working principles. The way we work with clients is simple and straightforward. Our projects are divided into 4 main stages.

Consultancy

This is the initial stage of every AV project. Here our aim is to meet our clients and talk about their needs and the final results they want to achieve.

Design

During this stage, our experts will design the solution for our clients and present it to them in a clear and easy to understand manner.

Supply

Once the design is approved ITSL will take care of contacting suppliers and ensure that every piece of hardware is ready for the project at the most cost efficient price.

 Installation

Installation is when everything starts coming together. Our qualified engineers will work on-site with you to ensure that everything is to spec.

Commissioning

Before the launch of an AV solution, we run extensive QA to ensure that everything works as intended.

Training

After we’ve finalised the AV project and the hardware is ready to go live we will take care of training all of the staff that will operate it.

 Maintenance

AV hardware runs best when it’s properly maintained. ITSL will provide scheduled maintenance on both the hardware and the software.

 Support

Even after the work has been completed our clients can still rely on ITSL to take care of any problems on the equipment whenever the need arises.

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