On-Site Support

On time, in time, every time!


An ITSL installed system is built to be easily maintained and is comprised of quality, robust AV components. From screens to video switchers, we want it to last.

Even if your equipment or meeting rooms were not installed by ITSL we can still take you under support and ensure systems are running in tip top condition and keep firmware and software up to date to keep out any unwanted visitors.

The company’s on-site maintenance program is built on many years of field experience,  that will keep your technology in prime condition. ITSL Group is committed to deliver on it’s promise of “On time, In time, Every time”.  Our team of devoted service engineers and UK helpdesk staff serve you with one of the UK’s best specialist AV and video conferencing maintenance and repair services.

Comprehensive and rapid resolutions for Audio Visual and Video Conferencing faults

The ITSL Group offer on-site full-time and remote on-site services to assist with both proactive maintenance and break/fix fault resolution. Our on-site staff can also help forecast upgrades, conduct maintenance and provide system training. We provide a large number of leading UK and European organisations with support and maintenance services which include:

  • Service level agreements, 1hr, 4hr, next day
  • Loan Equipment Service
  • UK helpdesk support
  • On-site system and equipment repairs
  • Personalised support packages
  • In-house repair services
  • Fully trained and qualified engineers
  • Warranty return assistance

A Plethora of Support Services to keep your technology running

Team ITSL relives you and your team of any technical burden by providing a diligent proactive support service. Our proactive maintenance can be scheduled for every month or every year and all intervals inbetween. Combined with our remote monitoring services, our proactive approach ensures drastically reduced downtime and complete peace of mind.

Our diligence reflects our commitment to providing the highest quality service for our clients. We know that each business is important, and so is smooth operation of all video conference and audio video services.

For all your technology operation and maintenance needs, ITSL’s expert on-site support team can deliver the best solutions. Contact us now for a customised support package catering to your audio visual needs!

Case Studies